Privacy policy

Last updated: March 31, 2026

1. Information We Collect

We collect information that you provide directly to us when you create an account, make a purchase, subscribe to our newsletter, or communicate with us. This may include:

• Name and contact information (email address, phone number, shipping address)
• Payment information (processed securely through our payment providers)
• Purchase history and preferences
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, products, and services
• Send you marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, as long as those parties agree to keep this information confidential.

4. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt-out of marketing communications

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@collagenlab.eu